1. Who We Are
SelfSignal is an online self-discovery platform that provides educational tests, personalized reports, and related digital services. In this Privacy Policy, “SelfSignal,” “we,” “us,” and “our” refer to the operator of the SelfSignal website and services. “You” and “your” refer to the person accessing or using the services.
2. Personal Information We Collect
We may collect information you provide directly, information generated through your use of the services, and limited technical information collected automatically. This may include your email address, name if provided, test answers, assessment responses, account information, support messages, cancellation or refund request information, payment status, transaction IDs, subscription status, billing email, payment provider customer IDs, IP address, device type, browser type, pages viewed, referral source, approximate location, log data, error reports, cookies, and tracking data. We do not store full credit card numbers or full payment card details on our servers.
3. How We Use Your Personal Information
We use personal information to operate the website, process test answers, generate personalized reports, provide access to purchased content, save or restore results, send result links or account access emails, respond to support requests, verify account or purchase information, process cancellation requests, manage subscription or billing issues, confirm purchases, prevent fraud, improve website performance, fix bugs, improve report quality, develop new features, protect security, enforce our Terms, and comply with legal obligations.
4. How We Share Personal Information
We do not sell your personal information. We may share information with trusted service providers such as website hosting providers, cloud infrastructure providers, email delivery services, analytics providers, customer support tools, database and security providers, and payment processors. We may disclose information for legal and safety reasons, to comply with lawful requests, protect our rights, prevent fraud or abuse, protect users or the public, enforce our Terms, or as part of a business transfer.
5. Cookies and Tracking Technologies
We may use cookies and similar technologies for website functionality, login and session management, security, analytics, performance monitoring, and remembering preferences. You can disable cookies through your browser settings, but some parts of the website may not function properly if cookies are disabled.
6. Analytics
We may use analytics tools to understand how visitors use SelfSignal. Analytics information may include pages visited, time spent on pages, device type, browser type, and general usage patterns. This information helps us improve the website, reports, and user experience.
7. Data Retention
We keep personal information only as long as reasonably necessary to provide access to reports, maintain account or subscription records, provide support, comply with legal obligations, resolve disputes, prevent fraud or abuse, and enforce our agreements. Test answers and reports may be retained so you can access your results later, unless you request deletion and we are legally able to delete them.
8. Security
We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no internet-based service can be guaranteed to be completely secure. You are responsible for keeping your own device, email account, and login credentials secure. If you believe your account or information has been accessed without authorization, contact us at info@self-signal.com.
9. Your Rights and Choices
Depending on your location, you may have rights under applicable privacy laws. These may include the right to access, correct, delete, object to, restrict, or request a copy of your information; withdraw consent where processing is based on consent; and opt out of certain tracking or marketing. To exercise privacy rights, contact info@self-signal.com. We may need to verify your identity before fulfilling your request.
10. Email Communications
We may send emails related to test results, account access, purchases, subscriptions, cancellations, support requests, and important service updates. If we send marketing emails, you may unsubscribe using the link in the email or by contacting us. You may still receive transactional or service-related emails even if you unsubscribe from marketing emails.
11. Children's Privacy
SelfSignal is not intended for individuals under eighteen 18 years old. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a person under 18 without proper consent, we will take reasonable steps to delete that information.
12. International Users
SelfSignal may be accessed from different countries. Your information may be processed in countries other than your country of residence. Where required, we take appropriate steps to protect personal information in accordance with applicable law.
13. Third-Party Links
SelfSignal may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. You should review the privacy policies of any third-party websites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will update the “Last updated” date at the top of this page. Your continued use of SelfSignal after changes are posted means you acknowledge the updated Privacy Policy.
15. Contact Information
If you have questions about this Privacy Policy or how your personal information is handled, contact us at info@self-signal.com.