Help center
Frequently Asked Questions
Find answers about SelfSignal, your results, subscriptions, cancellations, privacy, and how the platform works.
General
What is SelfSignal?
SelfSignal is a self-discovery platform that offers educational personality, relationship, career, lifestyle, and self-growth tests. After completing a test, you receive a personalized report based on your answers. The goal is to help you better understand your patterns, preferences, strengths, and areas for reflection.
Are SelfSignal tests professional evaluations?
No. SelfSignal reports are educational self-reflection tools. They are not professional evaluations, treatment, therapy, or advice from a licensed provider. They are designed to help you think about personal patterns, preferences, and everyday decisions. For personal, legal, or urgent concerns, please contact a qualified professional.
How can I contact support?
You can contact us by email at info@self-signal.com. We'll do our best to help with account access, results, billing, cancellations, and technical issues.
Billing & Subscriptions
How does the 7-Day Trial work?
The 7-Day Trial costs $1 for the first 7 days. After the first 7 days, it automatically continues at $19.95/month unless cancelled before the trial period ends.
What is included in the Lifetime plan?
Lifetime Access costs $49.95 as a one-time payment and has no monthly renewal. Lifetime Access means access for the lifetime of the SelfSignal product/service, not the lifetime of an individual user.
Can I cancel my monthly subscription?
Yes. Monthly Access costs $19.95/month until cancelled. It is billed monthly, and you can cancel anytime before the next renewal through the Cancel Subscription page or by contacting info@self-signal.com.
Results & Reports
How do I get my results?
After you complete a test, SelfSignal generates a personalized report based on your answers. Depending on your access plan, you may see a preview first and then unlock the full report. Your results may also be sent to the email address used during checkout or account creation. If you cannot find your results, check your spam or promotions folder, or contact us at info@self-signal.com.
Do I need an account to use SelfSignal?
Some features may work without a traditional account, but you may need to provide an email address to access your report, receive a result link, manage your subscription, or restore access later. If account features are available, you are responsible for keeping your login details secure.
Can I retake a test?
Yes. You may retake tests if your plan allows access to them. Your answers and results may change depending on your current thoughts, mood, circumstances, and how you respond at the time of taking the test. SelfSignal reports are intended to support reflection, not to provide fixed or permanent labels.
What should I do if I cannot access my report?
First, check whether you used the correct email address during checkout or account creation. Also check your spam, junk, or promotions folder. If you still cannot access your report, contact us at info@self-signal.com and include the email address used for purchase.
Privacy & Safety
Are my answers private?
We take privacy seriously. Your test answers are used to generate your report, operate the platform, improve the service, and provide support when needed. We do not store full payment card details. Payments are processed by third-party payment providers. For more details, please read our Privacy Policy.
Still have questions?
Contact us at info@self-signal.com.